IT Support Specialist
Wunderkind (formerly BounceX)
IT, Customer Service
New York, NY, USA
USD 63k-68k / year
Posted on May 13, 2025
About Wunderkind:
Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.
Wunderkind is seeking an enthusiastic and entrepreneurial-minded Deskside Support professional who enjoys meaningful technical problems and challenges in a dynamic and fast-paced mature startup environment. Beyond the normal duties stated below, this individual will be encouraged to seek out areas of improvement, automation and skills development to further their career in IT. Training and other learning opportunities will be provided, but independent research and learning are expected.
Knowledge areas desired:
- IT Ticketing and Escalation Processes
- Directory Services and Permissions
- Apple enterprise endpoint management concepts (macOS, iOS)
- Audio-Visual: Webinars, Conferencing, et al. set-up and configuration
- Good language and written communication skills
- Application services management and troubleshooting
- Basic understanding of security concepts
Core Technical Competencies (not all required):
- End user services management of the following:
- Jira and Confluence
- Google Workspace
- Okta
- Zoom
- Slack
- Jamf / Intune (95% macOS / 5% Windows)
- Others per need
- Audio-Visual concepts, configurations and capabilities
- Basic network knowledge (TCP/IP, DNS, VLANs and WAPs)
Qualifications & Skills:
- 1–3 years of relevant IT support or deskside support experience.
- Strong working knowledge of macOS and Windows OS experience.
- Familiarity with IT ticketing systems and escalation procedures.
- Proficient in managing and troubleshooting issues related to Google Workspace, Zoom, Slack, and Windows operating systems.
- Excellent verbal and written communication skills, with the ability to communicate effectively and empathetically with end-users.
- Basic understanding of networking (TCP/IP, DNS, VLANs) and IT security principles.
- Experience or familiarity with tools such as Jira, Confluence, Google Workspace, Okta, Zoom, Slack, Jamf, and/or Intune.
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, Jamf 100/170, or Apple ACSP are a plus.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Proactive, customer-focused mindset with a strong desire to learn and grow
Location and Working Hours:
- Based in NYC at 1WTC.
- Hybrid model, with Tue/Wed/Thu in the office, with additional in-office days required based on business needs.
- Typically 9AM to 5PM, with occasional extended hours based on business needs.
The base salary range for this role is $63,000-68,00. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.
#LI-DNI