Associate Customer Success Manager
CloudPay
Sales & Business Development, Customer Service
Philippines · Manila, Philippines
Posted on Sep 26, 2025
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
CloudPay is expanding, and we’re looking for an Associate Customer Success Manager to join our growing team. This is an exciting opportunity to become a key partner to our valued customers, ensuring their journey with CloudPay is smooth, strategic, and successful. As a bridge between our clients and internal teams, you’ll play a vital role in strengthening relationships, supporting service adoption, and driving value for some of the world’s most recognisable brands.
You’ll build strong relationships, engage key stakeholders at all levels, and support customers in achieving their strategic business goals.
If you’re passionate about customer success, love problem-solving, and thrive in a collaborative environment, we’d love to hear from you!
Main responsibilities
Serve as the high-level, single point of contact for your assigned portfolio of CloudPay customers
Manage the transition from client onboarding to service adoption, ensuring smooth handovers and alignment with CloudPay systems (reporting, invoicing, KPIs, SLAs)
Guide and support customers in adopting consolidated services and moving toward a centralized payroll model
Monitor and maintain strong client relationships at both operational and senior levels, ensuring a consistently high level of satisfaction
To ensure the coordination of the service delivery by triggering, tracking progress and closure of the payroll cycle, either with in-house or with external payroll service providers
Actively troubleshoot and resolve any issues that could impact the timely and successful delivery of global payroll services
Track progress against master service schedules to ensure all deliverables are met on time
Proactively respond to customer needs, manage escalations, and ensure smooth resolution
Collaborate on cross-functional initiatives and participate in departmental projects to enhance the customer experience
Experience needed for this role
Proven experience in a customer-facing role, ideally in a SaaS or enterprise services environment
Strong customer service orientation with proactive problem-solving and decision-making abilities
Excellent verbal and written communication skills in English, including confidence leading meetings and delivering presentations/webinars
Skilled in issue tracking, action planning, and escalation management
Strong collaboration skills with the ability to work across functions (Operations, Sales, Implementation, Product, Finance, and more)
Experience with Human Capital Management (HCM) or payroll systems is a plus, but not required
Knowledge of international payroll processes and business cultures is desirable
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Philippines Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Sick Leave
EAP
Group Life Insurance, HMO
Employee Referral Program
De Minimis Benefit
WFH Allowance
Mid-Year Bonus
13th Month Pay
Regularization Bonus, 1st Year Anniversary Bonus
Bereavement Leave
Paid Volunteering days
Study Leave
Marriage Leave
#LI-Hybrid
#LI-DA1
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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