Payments Implementation Consultant
CloudPay
Philippines · Manila, Philippines
Posted on Sep 17, 2025
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
The Payments Implementation Consultant plays a vital role in ensuring new customers have a positive and smooth on boarding process. The successful candidate will work within the wider project team to provide a first-class service to our customers.
Main responsibilities
Supporting multiple projects simultaneously, ensuring the Payments Services are set up for all payrolls ready for go live.
Working with the project manager and other colleagues as well as external providers and customer to ensure all tasks are completed according to the project plan.
Attending and leading project meetings (internal and external) as required.
Update project records as required.
Outline standard scope of services with customer. Establish any out-of-scope requirements escalating as required.
Establish employee bank details, and ensure configuration is carried out for them to be tested.
Obtain details of statutory/third party payments from customers and ensure all configuration is completed with agreed timescales.
Create calendar steps for the coming year to ensure all payments can be made in a timely manner.
Facilitate smooth handover to the Payments Operations team.
Experience needed for this role
Strong interpersonal skills to respond to customer requests effectively, being assertive where necessary when dealing with customer demands whilst maintaining a positive customer approach.
Able to communicate at all levels; deal with customers, partners, providers, and internal colleagues via the telephone and email across multiple countries.
Excellent time management, administration skills and attention to detail.
Assertive problem solving and decision-making skills.
Strong organisational and multi-tasking skills to meet deadlines.
Team player with ability to share information and interact positively with others.
Ability to adapt quickly to new processes and ways of working.
Good knowledge of MS Office, Excel & Internet-based software essential.
Experience in implementation of SAAS/Payroll/Treasury advantageous (desirable).
Experience in process analysis and improvement (desirable).
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Philippines Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Sick Leave
EAP
Group Life Insurance
HMO
Employee Referral Program
De Minimis Benefit
Onsite Allowance
Mid-Year Bonus
13th Month Pay
Regularization Bonus
1st Year Anniversary Bonus
Bereavement Leave
Paid Volunteering days
Study Leave
Marriage Leave
CloudPay is committed to being an equal opportunities employer.
#LI-Hybrid
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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