Payments Transformation Specialist
CloudPay
Philippines · Manila, Philippines
Posted on Sep 17, 2025
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
Main responsibilities
Serve as the primary escalation point for the Payments Operations team regarding any issues or queries related to payment systems and providers.
Deliver training on new processes to the Payments Operations team, ensuring successful adoption of new product features.
Maintain and update process documentation, ensuring it reflects the latest releases.
Collaborate closely with the product team as a stakeholder, providing requirements and feedback for improvements.
Partner with external providers to identify opportunities for process enhancements and efficiency improvements.
Assist external partners in the release and testing of new products and capabilities for the treasury team
Track and manage projects related to the release of new products and platform migrations within the Payments team.
Conduct UAT (User Acceptance Testing) for new processes and releases.
Please note that this is an onsite role, 4 days a week only, 1:00 pm to 12 am shift.
Experience needed for this role
Experience with platform implementation or migration, particularly with finance-based platforms.
Background in project management related to new product releases and demonstrated success in driving adoption.
Ability to evaluate existing processes and work collaboratively with external partners and internal teams to identify opportunities for improvement.
Skilled in identifying and resolving issues with new product launches before they are released to the wider team.
Customer service skills, including the ability to engage with clients effectively through interpersonal communication.
Capable of communicating effectively across all levels, engaging with clients, payroll partners, payment solution providers, and internal teams via phone and email across multiple countries.
Flexible in managing and taking full responsibility for individual workloads and projects, while also supporting the broader treasury team.
Proficiency in MS Office, Excel, and internet-based software is advantageous.
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Philippines Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Sick Leave
EAP
Group Life Insurance
HMO
Employee Referral Program
De Minimis Benefit
Onsite Allowance
Mid-Year Bonus
13th Month Pay
Regularization Bonus
1st Year Anniversary Bonus
Bereavement Leave
Paid Volunteering days
Study Leave
Marriage Leave
CloudPay is committed to being an equal opportunities employer.
#LI-ONSITE
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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