Supervisor, UK Payroll
CloudPay
Accounting & Finance, People & HR, Operations
United Kingdom
Posted on May 7, 2025
| Supervisor, UK Payroll | |
| VN3722 | |
| Full Time | |
| Andover | |
| United Kingdom | |
| CloudPay is looking for an experienced and proactive UK Payroll Supervisor to oversee and lead a team of payroll professionals within a bureau environment. The ideal candidate will ensure the accurate and timely delivery of end-to-end payroll services while maintaining high customer satisfaction and team performance. This role combines technical payroll expertise, leadership skills, and a commitment to process improvement in a dynamic, client-focused environment | |
| Daily Duties and Main Responsibilities will include: Team Leadership and Supervision: • Lead, mentor, and motivate a team of payroll professionals, ensuring their development and performance. • Conduct regular one-on-one meetings, performance reviews, and team check-ins. • Guide on complex payroll issues and ensure the team adheres to company policies and legal requirements. • Provide payroll system training and guidance on annual updates to the new team members Payroll Operations: • Oversee the end-to-end payroll process, including data collection, processing, reporting, and reconciliation. • Ensure the accurate & timely completion of UK payrolls. Client and Stakeholder Management: • Act as a point of escalation for client queries, ensuring issues are resolved promptly and professionally. • Foster strong relationships with clients, ensuring satisfaction and retention. Attend monthly client calls and follow up on queries. Process Improvement and Compliance: • Continuously review payroll processes to identify inefficiencies and lead improvements. • Stay updated on changes in payroll legislation and industry trends, ensuring compliance • Utilize analytics to review team member and client performance and lead improvements where required • Ensuring clients and team members work in line with agreed calendar deadlines | |
| Attributes and Experience Required: • Proven experience in managing an end-to-end UK payroll process within a bureau environment. • Knowledge of payroll systems, regulations, and best practices • Strong analytical skills and attention to detail, time management and multi-tasking skills • Proactive, solution-oriented approach to challenges, with the ability to share information and interact positively with others • Excellent interpersonal and communication skills, with the ability to liaise effectively with clients and stakeholders. • Client-focused mindset with a commitment to delivering exceptional service. • Leadership experience, with a track record of managing and developing teams (although we will consider experienced payrollers looking to move into a supervisor role) • Passion for continuous learning and staying updated on payroll trends and legislation • A CIPP diploma in payroll management is advantageous Other requirements: • You must be eligible to work in the UK, with no visa restrictions • You must be in the UK to apply for this role • The role is not eligible for sponsorship | |
| Package and Benefits: • Competitive annual salary • 25 days annual leave, plus bank holidays • Flexible Hybrid Working • Birthday leave • Flexible pension contribution • Life assurance x4 • Private medical insurance • Earned Wage Access (via CloudPay Now app) • Personal and professional development opportunities • Friendly working environment CloudPay is committed to being an equal opportunities employer. |