Corporate IT Engineer
CloudPay
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See open jobs at CloudPay.See open jobs similar to "Corporate IT Engineer" Rho Capital Partners.IT
Costa Rica
Posted on Feb 15, 2025
| Corporate IT Engineer | |
| VN3612 | |
| Full Time | |
| San Jose | |
| Costa Rica | |
| As an Corporate IT Engineer, you will provide prompt resolution of global technical support to our end user base at a rapidly growing rate of 1400+ employees and development of the Corporate IT estate of applications and hardware. This will involve contributing to the global business goals and maintaining one standard IT solution that is required to evolve the growing technology tools. As part of the role, it is a requirement to be self-sufficient, work effectively in a fast-paced environment for day-to-day support tickets, asset management, application subject matter expert and participation in small projects. You will become a regional support contact for a range of IT incidents and requests supporting a variety of technologies throughout the CloudPay estate. This role requires 2-3 times per week in the office | |
| Principal Accountabilities and Responsibilities: • Provide 1st and 2nd line support to our global user base via remote tools and face to face. • Take ownership of the build process of our laptop configuration for your region • Manage any IT peripherals. • Participate with small project activities as directed by IT Management • Place IT security as the forefront of your mind with the least privileged approach. • Operate and maintain business as usual IT systems. • Act as the mentor for junior team members • Maintain the asset management system to ensure we have 100% accuracy. | |
| Technical Experience Required: • Windows Operating Systems • Administration Office 365 Suite and admin tools including Active Directory & Group Policy • Administration of business applications • Previous working knowledge of a Helpdesk/ Ticketing System • Good Appreciation of Cyber-Security including Two-factor authentication (MFA • Laptop, Desktop and Printer Experience Competencies Required for the Role: • Excellent communication and interpersonal skills (Telephone and face-to-face) • Ability to explain technical issues with end users in non-technical terms. • Knowledge of creating documentation • Knowledge of complex IT systems and applications • Experience in ITIL best practices. • The ability to learn quickly and is comfortable working alone or within a team. ** People skills are just as important if not more important than technical skills** #LI-AC1 #LI-HYBRID | |
| Package and Benefits: • Competitive annual salary and benefits package • 15 vacation days plus public holidays • Birthday leave • Flexible Hybrid Working • Private Medical, Dental and Life Insurance • Personal and professional development opportunities • Friendly working environment CloudPay is committed to being an equal opportunities employer. |
This job is no longer accepting applications
See open jobs at CloudPay.See open jobs similar to "Corporate IT Engineer" Rho Capital Partners.