Treasury Service Implementation ConsultantVN3110Full TimeHybridMakati CityPhilippinesThe Treasury Services Implementation Consultant plays a vital role in ensuring new customers have a positive and smooth on boarding process. The successful candidate will work within the wider project team to provide a first-class service to our customers.Daily Duties and Main Responsibilities will include:
• Supporting multiple projects simultaneously, ensuring the Treasury Services are set up for all payrolls ready for go live. • Working with the project manager and other colleagues as well as external providers and customer to ensure all tasks are completed according to the project plan. • Attending and leading project meetings (internal and external) as required. • Update project records as required. • Outline standard scope of services with customer. Establish any out of scope requirements escalating as required. • Establish employee bank details, and ensure configuration is carried out for them to be tested. • Obtain details of statutory/third party payments from customers and ensure all configuration is completed with agreed timescales. • Create calendar steps for the coming year to ensure all payments can be made in a timely manner. • Facilitate smooth handover to the Treasury Operations team.Attributes and Experience Required:
• Strong interpersonal skills to respond to customer requests effectively, being assertive where necessary when dealing with customer demands whilst maintaining a positive customer approach. • Able to communicate at all levels; deal with customers, partners, providers, and internal colleagues via the telephone and email across multiple countries. • Excellent time management, administration skills and attention to detail. • Assertive problem solving and decision-making skills. • Strong organisational and multi-tasking skills to meet deadlines. • Team player with ability to share information and interact positively with others. • Ability to adapt quickly to new processes and ways of working. • Good knowledge of MS Office, Excel & Internet-based software essential. • Experience in implementation of SAAS/Payroll/Treasury advantageous (desirable). • Experience in process analysis and improvement (desirable).Package and Benefits:
• Competitive annual salary and benefits package • 18 days annual leave plus public holidays • Birthday leave • Earned Wage Access (via CloudPay Now app) • 10 days sick leave • HMO • Personal and professional development opportunities • Friendly working environment